Cancellation Policy
Welcome to Sam Travel & Tours. We understand that travel plans may change unexpectedly, and we aim to provide a fair and transparent cancellation process for all our guests. Please read our cancellation policy carefully before booking any tour or travel service with us.
1. Booking Confirmation
All bookings are confirmed only after:
Full or partial payment is received
Customer details are verified
Availability is confirmed by our team
A confirmation email or booking voucher will be shared once your reservation is successfully processed.
2. Cancellation by Customer
If you wish to cancel your booking, please notify us as soon as possible via email or phone.
Cancellation Charges
For Day Tours & Local Experiences
7 days or more before departure: Full refund (excluding processing fees)
3–6 days before departure: 50% cancellation fee
Less than 72 hours before departure: No refund
For Customized Tours & Vacation Packages
15 days or more before departure: 80% refund
7–14 days before departure: 50% refund
Less than 7 days before departure: No refund
3. Non-Refundable Services
The following services may be non-refundable:
Hotel reservations with strict cancellation policies
Attraction tickets or activity passes
Last-minute bookings
Transportation tickets already issued
Refund eligibility depends on the policies of third-party service providers.
4. Cancellation by Sam Travel & Tours
We reserve the right to cancel or reschedule tours due to:
Severe weather conditions
Safety concerns
Road closures or natural disasters
Insufficient participants
Unforeseen operational issues
In such cases, customers will be offered:
A full refund, or
An alternative tour/date option
Sam Travel & Tours is not responsible for additional expenses such as flights, personal bookings, or travel insurance claims.
5. No-Show Policy
Customers who fail to arrive at the designated pickup location or time without prior notice will be considered a “No-Show,” and no refund will be issued.
6. Refund Processing
Approved refunds are generally processed within:
5–10 business days for credit/debit card payments
Processing times may vary depending on your bank or payment provider
7. Changes & Rescheduling
We will do our best to accommodate date changes or rescheduling requests based on availability. Additional charges may apply depending on the tour or service booked.
8. Travel Insurance
We strongly recommend purchasing travel insurance to protect against unexpected cancellations, medical emergencies, weather disruptions, or travel delays.
9. Contact Us
For cancellations, modifications, or questions regarding your booking, please contact us:
Sam Travel & Tours
Alberta, Canada
Email: support@samtraveltours.ca
Phone: +12502519911
By booking with Sam Travel & Tours, you acknowledge and agree to the terms of this Cancellation Policy.
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